How do I start a custom order?Thank you for your interest! Head over to the "Custom Orders" page and select which dessert category fits your needs from the drop down menu! Read the pricing and order information on each page and then fill out the Order Inquiry Form! We will respond to you via email within 3 business days to finalize order details!
I need an order this weekend! Help!We might be able to help! Although we cannot ensure availability for all rush orders, we often can squeeze in a few more each week! For rush orders, a rush order charge will apply. Please contact us right away for rush order availability: Email: firstname.lastname@example.org Phone: (616) 916-9537
Where/When is the Pick-Up for Custom Orders?All custom order pick-ups happen from our home location in Kentwood at the address 976 61st Street SE Grand Rapids MI. When you are on 61st Street, please head down the small private drive right after the house address 978 to find our small green house on the right! We generally do pick-ups after 11 AM, Thursdays-Saturdays. If your event does not fall on a weekend, we will organize a different pick-up day and time together!
I have placed an order with you, but haven't gotten an invoice yet!If you are missing an invoice, or need us to resend your invoice, please email us again! I (Chef Rachel) wear all the hats for Equinox Pastries and Pops, so my list of messages to get to and send can get quite long! Please allow 3 business days for our response, or your invoice to be sent (unless you have a rush order). If you have not received it after 3 days, please reach out and follow up with us! We may have simply missed it in our "to-do"s!
Do you Offer Delivery?Yes! Delivery may be available for your order! Please indicate delivery on your Order Inquiry Form. Delivery can be an option if you live within 20 miles, round trip, of the pick-up location with an additional fee of $45! Delivery outside of the 20 mile radius will be an additional $0.75 per mile, round trip, on top of the $45 flat rate. I love a good drive (bonus if that drive is past a Starbucks).
Do you offer Vegan, Gluten-Free, or Allergy Friendly options?Yes! We have some vegan and gluten free options on our menus! Check them out and fill out an order inquiry form to order! If you have a food allergy, we would love to create goodies to accommodate your diet! Please know that we make, bake, and decorate all our orders in a shared, incubator style, kitchen! We are not allergen certified and cannot guarantee that our gluten free goodies are completely safe for those with severe allergies! Please order at your own risk for those with severe allergies to wheat, dairy, eggs, tree nuts, and peanuts.
How does booking The Treat Trailer work?The Treat Trailer is a rentable camper for your event or market! Having an open house, neighborhood block party, corporate event, wedding, or other large event? Sounds Fun! Please check out the rental rates by visiting the "The Treat Trailer" tab on our website. There is a base rental rate for the first two hours of your event, an additional hourly charge and a build-your-own menu option for the desserts! Have more ideas for the menu! Just give us a shout and we will let you know what's possible! Having a market where you would like us to sell our baked goods? Contact us with market information and we will get back to you on availability! Rental rates do not apply for events where we would be selling our products.
Where do you Ship to?We currently ship to the United States using either USPS or UPS Ground shipping, depending on what fits your order best. International shipping is currently not available, but we will be working on making it available very soon!
Do you offer free local pick-up?You Betcha! Skip the shipping fees by selecting Local Pick-up! We offer local pick-up from our home location. Orders will be ready 3-5 business days after placing your order. Pick-ups happen in the Kentwood area, on Fridays and Saturdays! Please contact us to organize your pick-up day and time after placing your order!
When will I get my Order?We ship out all orders within 3-5 business days after you place your order. Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. Please do not contact us for shipping updates unless there has been no tracking updates for 7 business days
about Equinox Pastries & Pops
Equinox Pastries and Pops offers custom cake pops, cookies, cakes, pastries and other desserts for any size event, celebration, and wedding! Cookies and cake pops can be fully personalized to order with your events theme, colors, special names/numbers, etc.! All orders are handmade, uniquely individual, and highly detailed (not to mention delicious...).
Available for free local pick-up in the Greater Grand Rapids Area!
We do not currently have a retail space for individual sale but are looking forward to moving into a physical storefront in the next year or two as we grow!
Equinox Pastries and Pops currently is operating under cottage food laws in a home kitchen that is not inspected by the FDA.
We will have a licensed facility again very soon!
All pick ups will take place near Eastern and 60th Street in Kentwood at our home location. We will provide the exact address once an order is confirmed.
**Please fill out the custom order inquiry form in the Custom Order tab to start a personalized order for your event! It is the most reliable method as Facebook and Instagram messages get lost very easily!**
Find us on social media! @equinoxpastriesandpops
Phone: (616) 916-9537
About Chef Rachel
RACHEL BAAS - FOUNDER/OWNER - PASTRY ARTIST
My name is Rachel Baas!
I started baking as a hobby, making treats for friends and family and later pursued a degree in Culinary Arts with Baking and Pastry as my focus. In 2019, I graduated from Secchia Institute of Culinary Education and started Equinox Pastries and Pops LLC!
I continued my education, graduating from Ferris State University with a Bachelor's in Hospitality Management. I feel in love with the business side of the hospitality industry and the connections made through excellent guest service and delicious desserts!
My goal for Equinox Pastries and Pops is to open a bakery and cafe south of downtown GR in the next few years as I grow out of my current kitchen space! Owning a retail bakery has always been my dream since starting culinary school and I am so blessed to have it within reach!
I am so excited to bake for your events and celebrations!
For business inquiries: email@example.com